Add insurance to your shopping cart [here] for only $3.00! If your order already shipped you have up to 3 days from the ship date to add insurance to your order. No need to contact us, simply upgrade your order [here].
To keep our shipping rates low, orders by default do not include insurance. Our low cost and hassle free insurance plan guarantees you will receive your package. If not, an HHR gift certificate will be issued for the full order total.... no questions asked!
- Insurance covers all domestic and international orders of any size.
- Insurance protects against significantly damaged product. File a damage claim [here].
- Insured order claims are resolved 20 days faster than uninsured orders.
- Contact us to file a claim if your order was shipped 30 days ago or more. Uninsured orders must wait 45 days.
- Our transparent claim processing timeline can be found [here]; no bullshit! Your issue WILL be resolved.
- Insurance removes the hassle of dealing with PayPal/credit card chargeback policies that do not always benefit you, the buyer.
- Insurance DOES NOT cover undeliverable or returned packages.
- Filing a PayPal CLAIM will void insurance coverage and the issue will be resolved by the outcome of the PayPal CLAIM, sorry!
- Sorry, PayPal/credit card refunds are not an option. Only an HHR gift certificate will be issued for the full order total if your package is not received.