USPS and DHL cannot reroute packages to a different address. All orders ship to the exact address provided at checkout.
If you recently moved and are located in the U.S. be sure to setup mail forwarding with the United States Postal Service [here]; it only takes a few minutes and if you do it fast enough they just might be able to forward the package to your correct address. If you're located outside of the U.S. please contact your local post office asap to see what they can do to forward your package to the correct address.
Unfortunately the only option we have internally is to wait for your package to return to our warehouse. Hopefully it will come back fast but please refer to this Return to Sender article for more information regarding what to expect.
If you chose UPS as your shipping option (U.S. orders only), please contact us immediately to update your address with UPS.
- All orders are shipped to the exact address provided at checkout; we are not responsible for incorrect information. Our shipping software makes no mistakes.
- Be sure to keep your PayPal account's address book up to date. The shopping cart is required by PayPal to always use the shipping address associated with your PayPal account unless you, the customer, manually changes it on the final checkout page before clicking Submit Order. Sorry, this is an e-commerce industry standard.
- The shipping label on your package will always use the Ship To address associated with your order. The Bill To address associated with your order is strictly for credit card verification purposes; nothing will ever ship to this address.
- All shipping label information and customs documentation applied to your box is laser printed by a computer for accuracy and legibility. We will never handwrite this information.