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Hells Help Wizard
Order Problem
Order Problem
Delayed/Lost Packages
When should I file a missing package claim?
What happens if my order is lost?
Will my package return to you?
Order shipped to the wrong address, what can be done?
Account Problem
I can't login in!
Payment Problem
What can I do if my credit card declines?
PayPal API Error at Checkout
My Gift Certificate claim code is not working!
Order Changes
Can I buy the $3 insurance after my order has shipped?
Can you add or remove an item in my order?
Can you change my address?
Refunds/Returns/Exchanges
I received the wrong item!
What if my returned item arrives damaged to you?
Can I cancel my order?
Can I return or exchange an item if I don't like it?
Wrong Item/Missing Item
Where's my free sticker?
Damaged Item
What if my order is damaged during shipping?
Why is my LP not factory sealed?
Why is my CD not factory sealed?