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  1. Hells Help Wizard
  2. Order Problem

Order Problem

Delayed/Lost Packages

  • When should I file a missing package claim?
  • What happens if my order is lost?
  • Will my package return to you?
  • Order shipped to the wrong address, what can be done?

Account Problem

  • I can't login in!

Payment Problem

  • What can I do if my credit card declines?
  • PayPal API Error at Checkout
  • My Gift Certificate claim code is not working!

Order Changes

  • Can I buy the $3 insurance after my order has shipped?
  • Can you add or remove an item in my order?
  • Can you change my address?

Refunds/Returns/Exchanges

  • I received the wrong item!
  • What if my returned item arrives damaged to you?
  • Can I cancel my order?
  • Can I return or exchange an item if I don't like it?

Wrong Item/Missing Item

  • Where's my free sticker?

Damaged Item

  • What if my order is damaged during shipping?
  • Why is my LP not factory sealed?
  • Why is my CD not factory sealed?
Hells Help Wizard