Order Problem

Delayed/Lost Packages

• When should I file a missing package claim?
• What happens if my order is lost?
• Will my package return to you?
• Order shipped to the wrong address, what can be done?

Account Problem

• I can't login in!

Payment Problem

• What can I do if my credit card declines?
• PayPal API Error at Checkout
• My Gift Certificate claim code is not working!

Order Changes

• Can I buy the $3 insurance after my order has shipped?
• Can you add or remove an item in my order?
• Can you change my address?

Refunds/Returns/Exchanges

• I received the wrong item!
• What if my returned item arrives damaged to you?
• Can I cancel my order?
• Can I return or exchange an item if I don't like it?

Wrong Item/Missing Item

• Where's my free sticker?

Damaged Item

• What if my order is damaged during shipping?
• Why is my LP not factory sealed?
• Why is my CD not factory sealed?